Privacy Policy
PRIVACY POLICY
Thank you for visiting our Privacy Policy (“Policy”). This document is the Policy of SPRUCE SPORTS AUSTRALIA Pty Ltd and its Australian subsidiaries (together the “Company,” “we,” or “us”). This Privacy Policy also applies to our Australian websites and any related mobile applications that refer or link to this Policy, as well as to any personal information collected through computerized devices in stores and in-store data collection forms, and through any location where the Policy is posted (collectively referred to herein as the “Sites”). This Policy also explains the choices you have about the way this information is collected and used.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Privacy Act”) and we comply with all the Privacy Act’s requirements in respect of the collection, management, and disclosure of your personal information.
Your use of the Sites is also expressly subject to our Terms of Use. This Privacy Policy is incorporated by this reference into the Terms of Use.
We encourage you to regularly review this Privacy Policy to keep up to date on how we are handling your personal information.
WHAT DO WE DO WITH YOUR INFORMATION?
When you visit or purchase something from the Site, we collect the information you give us. This may include your name, address, telephone number, email address, and other postal or shipping details (amongst other things). The purpose of collecting the information is to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
In this Privacy Policy, we refer to any information that can uniquely identify an individual, this includes your computer’s internet protocol (IP) address, which will automatically come from browsing the Site using cookies. This information helps us learn about your browser and operating systems.
At times we may send email marketing, with your consent, about new products, upcoming events, or updates.
HOW YOU GIVE YOUR CONSENT
At the time of purchase, you will be required to provide us with your personal information to complete the transaction, such as placing an order, verifying payment details, arrange delivery or return of a purchase.
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, this acknowledges that you consent to our collecting it and using it for that specific reason only.
If we require your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
CAN I WITHDRAW MY CONSENT?
The answer is, yes. If at any time you change your time and wish to opt-out, you may withdraw your consent for us to contact you or use your information for marketing purposes by contacting us.
DISCLOSURE OF INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
MINORS
Protecting the privacy of children is extremely important to us. The Sites are directed toward a general audience and are not directed at nor intended for use by children. We do not knowingly collect or intend to collect personal information from anyone who is under the age of 18. If you are under the age of 18, you should not provide any personal information to us and you should use the Sites only with the knowledge, permission, and involvement of a parent or guardian. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
WHAT ARE COOKIES?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We reserve the right to modify this privacy policy at any time, so please review it frequently. Any changes and clarifications will take effect immediately upon their posting on the website.
CONTACT INFO
For more information about our privacy practices, have a question, have a suggestion or would like to hear from the team, please email